| Type of Product |
Medical Device |
| TGA Recall Reference |
RC-2017-RN-01332-1 |
| Product Name/Description |
Philips Network Firewall 867098 (Cisco ASA 5506 Firewall) used with the Philips IntelliVue Information Center iX or Classic Information Center
Serial Number: all numbers less than JMX2050000
ARTG Number: 94237 |
| Recall Action Level |
Hospital |
| Recall Action Classification |
Class II |
| Recall Action Commencement Date |
18/10/2017 |
| Responsible Entity |
|
| Reason/Issue |
Philips has identified a defect involving the clock signal component within the Philips Network Firewall 867098 (Cisco ASA 5506 Firewall). This component has a high probability of failing in appliances that have been running for greater than 18 months. Where the clock signal component fails, the firewall will stop functioning and it will not boot and it will be unable to recover from the component failure. This failure will result in a loss of communication between devices that are separated by the firewall, which may cause the Information Center to reboot. |
| Recall Action |
Recall |
| Recall Action Instructions |
Philips representatives will contact affected customers to arrange for replacement of all affected units supplied by Philips.
This action has been closed out on 27/02/2019 |
| Contact Information |
1800 251 400 - Philips Customer Care Centre |