| Type of Product |
Medical Device |
| TGA Recall Reference |
RC-2017-RN-00854-1 |
| Product Name/Description |
syngo Workflow MLR using Portal Radiologist
Software versions: VB30C, VB30E, VB30F, VB35A, VB35B, VB36A and VB37A
Catalogue Number: 10014099
ARTG Number: 274609 |
| Recall Action Level |
Hospital |
| Recall Action Classification |
Class I |
| Recall Action Commencement Date |
11/07/2017 |
| Responsible Entity |
|
| Reason/Issue |
Siemens has identified a potential issue with syngo Workflow MLR where reports signed off in Portal Radiologist are sporadically not transferred to external systems. Due to irregular synchronisation issues within an MLR application internal process, it can fail to return the appropriate data. The report will not be shared with external systems however the report content is intact within syngo Workflow MLR. |
| Recall Action |
Recall for Product Correction |
| Recall Action Instructions |
For the 'Affected versions' of syngo Workflow MLR, a fix of this potential malfunction is in preparation by Siemens Healthcare GmbH via the upcoming syngo Workflow MLR software update version VB37B this issue will be resolved.
This action has been closed out on 12/10/2018 |
| Contact Information |
1800 310 300 - Siemens Customer Care Centre |