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Type of Product Medical Device
TGA Recall Reference RC-2017-RN-00368-1
Product Name/Description Sysmex XN-Series Automated Haematology Analysers. An in vitro diagnostic medical device (IVD)

ARTG Number: 173886
Recall Action Level Hospital
Recall Action Classification Class II
Recall Action Commencement Date 28/03/2017
Responsible Entity Roche Diagnostics Australia Pty Limited
Reason/Issue Reports have been received that the Sysmex Haematology Analyser XN-Series may generate an intermittent inaccurate low Eosinophil count. Patient samples analysed by the XN-Series analyser reported 0% Eosinophils count, but on subsequent manual review, up to 11% Eosinophils were observed. This issue may lead to misdiagnosis or delay in treatment for conditions such as allergies or parasitic infections.
Recall Action Recall for Product Correction
Recall Action Instructions In order to detect the phenomenon, Roche is recommending users set up an Action comment or a Block Validate rule in the Rerun/Reflex/Comment Rule in the IPU settings when certain conditions are met. Users are advised that this action is currently undergoing validation and upon finalisation, a followup notification will be communicated to them. Users are also requested to discuss this matter with their Medical Director.

This action has been closed out on 22/01/2020
Contact Information 02 9860 2357 - Roche Diagnostics Australia