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TGA Action ID RC-2026-RN-00710-1
Type of Product Medical Device
Product Name/Description Allcare Ultrasound Gel 5L

Lot Number: 20250315

Product Codes: ACGEL5L, ACGEL5L-CARTON

Expiry Date: 14/03/2028
ARTG Number 435630
Action Type Recall
Action Level Hospital
Hazard Classification Class II
Reason for the Action Preservative Efficacy Testing (PET) identified a risk of potential microbial contamination with A. brasiliensis due to failing to meet the preservative efficacy requirements specified in the British Pharmacopoeia.

The use of contaminated ultrasound gel on intact skin poses a low risk of infection in healthy people. However, those who already have a weakened immune system are at a higher risk of infection and can lead to skin irritation and redness at the site of use.

To date, no adverse events have been reported.
Instructions for Customers/Users Customers are to:
- Immediately inspect stock to identify any affected product on hand.
- Dispose of the affected product immediately.
- Contact Customer Service for a refund or replacement.
Action Commencement Date 21/09/2026
Responsible Entity Whiteley Medical Supplies Pty Ltd
Contact Information 1300 303 755 - Victor Sports Med Customer Service