| TGA Action ID |
RC-2026-RN-00666-1 |
| Type of Product |
Medicine |
| Product Name/Description |
Deep Heat Extra Strength 100g Cream
Batches: V772, V773
Expiry Date: June 2029
Product Code: 0105 |
| ARTG Number |
294855 |
| Action Type |
Recall |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
Microbiological testing identified Total Aerobic Microbial Count (TAMC) results above the finished-product specification of not more than 100 CFU/g in batches V772 and V773. The organism identified during the wider investigation was Pluralibacter gergoviae. The source and point of introduction remain under investigation.
Clinically significant infection is unlikely in a healthy consumer using the product as directed on intact skin. However, a residual risk cannot be excluded where the cream is applied to broken, irritated or compromised skin, where there is accidental mucosal exposure, or where the user is medically vulnerable.
No other Deep Heat Extra Strength 100g batches and no other Mentholatum products are included in this recall. |
| Instructions for Customers/Users |
Consumers are to:
- Immediately stop use of affected products
- Return the product to the place of purchase or contact Mentholatum Australasia for further advice.
Distributors are to:
- Immediately stop sale and distribution of batches V772 and V773 across all relevant distribution centres and retail channels.
- Inspect stock immediately, identify the affected batch numbers on the tube/carton, and place all affected stock on hand into secure quarantine to prevent further supply.
- Mentholatum Australasia will be in contact to arrange collection of the affected stock and provide details regarding replacement stock or credit. |
| Action Commencement Date |
3/09/2026 |
| Responsible Entity |
|
| Contact Information |
(03) 9763 0322 - Mentholatum Australasia |