| TGA Action ID |
RC-2026-RN-00649-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Dexcom G7 iOS App
SW12300 G7 App (iOS)
Version: 2.12 |
| ARTG Number |
529343 |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
In G7 iOS App version 2.12, only Critical Alerts are designed to override the phone’s Silent Mode or Focus Mode setting. Non-critical alerts behave in accordance with the phone’s notification settings. In the affected version of the Dexcom G7 iOS app, non-critical alerts may not sound if the phone is in Silent Mode or Focus Mode.
If a user is unaware that non-critical alerts may not sound due to behaving in accordance with the phone settings, there is a potential for delayed detection of a hypoglycaemic or hyperglycaemic event. |
| Instructions for Customers/Users |
For active users of the Dexcom G7 iOS App, please complete the following actions:
1. Open the App Store and search for the Dexcom G7 iOS App.
2. Install the latest version of the Dexcom G7 iOS App. |
| Action Commencement Date |
24/08/2026 |
| Responsible Entity |
|
| Contact Information |
1300 851 056 - Dexcom Technical Support |