| TGA Action ID |
RC-2026-RN-00648-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Dexcom G7 App
SW12299 G7 App (Android)
Version: 2.9.0 - 2.11.2
SW12300 G7 App (iOS)
Version: 2.9.0 - 2.11.2
SW13355 G7 Watch iOS App |
| ARTG Number |
529343 |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
When in ‘Do Not Disturb’ mode, critical alerts may not vibrate as expected and ‘disk space critical,’ ‘recoverable error,’ and ‘Unrecoverable error’ alerts may not sound or vibrate for up to 25 minutes.
If a user is unaware of a prompt due to an alert not performing as expected, there is a potential for a missed / delayed detection of a hypoglycaemic or hyperglycaemic event. |
| Instructions for Customers/Users |
For active users of the Dexcom G7 App, please complete the following actions:
1. Open the App Store or Play Store and search for the Dexcom G7 App.
2. Install the latest version of the Dexcom G7 App. |
| Action Commencement Date |
24/08/2026 |
| Responsible Entity |
|
| Contact Information |
1300 851 056 - Dexcom Technical Support |