| TGA Action ID |
RC-2026-RN-00490-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
M5 Corpus power wheelchairs
Power Platform firmware versions between 1.27 and 1.57
Product Code: 120032
Manufactured between 19-Jan-2024 and 19-May-2025 |
| ARTG Number |
275074 |
| Unique Device Identifier (UDI) |
7330818COMDM |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
For M5 Corpus power wheelchairs with Power Platform firmware versions between 1.27 and 1.57, the drive inhibit condition may not function as intended.
Specifically, if the back angle is greater than 150° and the tilt angle is greater than 10° for a user weight between 100 kg and 136 kg the power wheelchair’s drive may not be inhibited/blocked (not be able to move) as intended.
Permobil has not received any complaints or reports of injury or illness associated with this problem.
This action was initiated prior to TGA notification. |
| Instructions for Customers/Users |
An updated firmware version, 1.57.1, restores the intended drive inhibit function. Installation can be executed via a remote firmware update and, where needed, in person service visits.
Consumers are to:
- Contact their dealer or Permobil's Customer Experience team.
- Follow the user manual, only drive in Indoor mode (slow speed) on flat ground when the seat is lifted. Do not drive the wheelchair on slopes or over obstacles while the seat is lifted.
Distributors are to:
- Identify all impacted products and inform end users accordingly.
- Use Fleet Management to check the Power Platform (PP1) firmware version.
- If the PP1 firmware is 1.57.1 or higher, no other steps need to be taken.
- If the PP1 firmware version less than 1.57.1, install the most up-to-date Power Platform firmware. See the customer letter for further installation instructions. |
| Action Commencement Date |
8/07/2026 |
| Responsible Entity |
|
| Contact Information |
1300 845 483 - Permobil Customer Experience |