| TGA Action ID |
RC-2026-RN-00359-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Philips Incisive CT / CT 5300 G5 consoles
Multiple serial numbers |
| ARTG Number |
352131 |
| Action Type |
Product Correction |
| Action Level |
Hospital |
| Hazard Classification |
Class II |
| Reason for the Action |
A CPU cooling unit problem inside the CT G5 console may reduce heat dissipation efficiency during daily operation overtime.
This may impact the performance of the CT G5 console, and in the worst case, the console may freeze or shut down automatically, which may result in a patient rescan being required.
Philips has not received any reports of adverse events associated with this problem. |
| Instructions for Customers/Users |
Philips will contact customers to organise for a Philips and HP representative to replace the affected CPU cooling unit and resolve the problem.
In the interim, customers may continue to use the CT system in accordance with the intended use.
This action has been closed out on 01/09/2026 |
| Action Commencement Date |
13/05/2026 |
| Responsible Entity |
|
| Contact Information |
1800 251 400 - Philips Service Delivery Team |