| TGA Action ID |
RC-2025-RN-01075-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Philips Radiography 7000 M systems on software version 1.0.1
Model Number: 712010 |
| ARTG Number |
451166 |
| Action Type |
Product Correction |
| Action Level |
Hospital |
| Hazard Classification |
Class III |
| Reason for the Action |
Radiography 7000 M systems on software version 1.0.1, may experience a blank screen on the Tube Head display upon system startup. The operator will not be able to use the Tube Head display screen but can still access all features needed on the primary console to complete the exposure.
This problem does not affect the primary clinical use of the system and does not pose any risk to health for patients, operators, or service engineers. |
| Instructions for Customers/Users |
A Philips representative will contact each facility to schedule a visit by a Field Service Engineer (FSE), who will implement a software upgrade to resolve the problem, including the additional updates described in Appendix A of the customer letter.
This action has been closed out on 08/07/2026 |
| Action Commencement Date |
22/12/2025 |
| Responsible Entity |
|
| Contact Information |
1800 251 400 - Philips Service Delivery Team |