| TGA Action ID |
RC-2025-RN-00942-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Philips Diagnostic X-Ray (DXR) systems
DigitalDiagnost 4
Product code: 712031
DigitalDiagnost C90
Product code: 712034
Radiography 7300 C
Product code: 712037
Muliple Model Numbers |
| ARTG Number |
390959 |
| Unique Device Identifier (UDI) |
N/A |
| Action Type |
Product Correction |
| Action Level |
Hospital |
| Hazard Classification |
Class II |
| Reason for the Action |
Some ceiling suspension telescopic carriages manufactured from July 2024 through June 2025 may be difficult to move vertically (i.e. additional force/physical exertion required for manual movement) due to potential manufacturing problems.
As of September 2025, Philips has received 43 complaints associated with this problem. There has been one report where two users experienced minor shoulder injury as a result of this defect. |
| Instructions for Customers/Users |
Philips will contact customers to schedule a time for a Field Service Engineer to inspect the ceiling suspension and implement a follow-up hardware correction, if required.
The initial inspection and corrections including minor ceiling suspension adjustment will commence by end of Q4 2025. |
| Action Commencement Date |
5/11/2025 |
| Responsible Entity |
|
| Contact Information |
1800 251 400 - Philips Service Delivery Team |