| Reason for the Action |
Arjo has become aware of customer complaints involving the use of the Reacher DMR619 in conjunction with the Maxi Sky 440 ceiling lift system. The problems identified include detachment of the ceiling lift, disengagement of the hook assembly, and handle separation during patient transfer.
Investigations have shown that these problems were primarily caused by incorrect attachment or failure to follow the DMR619 Reacher Bar User Guide, particularly regarding the safety key ring and removal of the Reacher handle after installation. These deviations from the defined procedure may compromise the stability of the lifting system and increase the risk of harm.
The most commonly observed outcome has been minor localised injuries, such as bruising or bumps. However, in a worst-case scenario, improper use of the Reacher could result in major trauma, including head injury, due to Reacher detachment. |