| TGA Action ID |
RC-2025-RN-00715-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
G6 iOS App
Versions: 1.11.2 and 1.12.0 |
| ARTG Number |
169241 |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
Dexcom recently identified a bug within the Dexcom G6 iOS App version 1.11.2 and 1.12.0, that can cause a problem where users may experience some delay before the latest incoming Estimated Glucose Value is displayed in the app. In these cases, an older value is shown until the app display updates.
If a user is unaware that the displayed Estimated Glucose Value is experiencing a delay, there is potential for the user to make a treatment decision based on an older value, which may result in a severe hypoglycaemic or hyperglycaemic event mistreated or not detected. |
| Instructions for Customers/Users |
Customers should complete the following actions:
1. Open the App Store and search for the Dexcom G6 App.
2. Install the latest version of the Dexcom G6 App.
Upgrading from version 1.11.2 and 1.12.0 is mandatory and you will not be able to use these versions after 15 September 2025.
This action has been closed out on 03/12/2025. |
| Action Commencement Date |
14/08/2025 |
| Responsible Entity |
|
| Contact Information |
1300 851 056 - Dexcom Technical Support |