| TGA Action ID |
RC-2025-RN-00631-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
Magic Mobility Powered Wheelchairs with mo-vis R-net Joysticks
Magic 360 - Serial Numbers: 3241238634, 3230736912, 3230536564, 3230436418
Extreme X8 - Serial Number: 8230136032
Frontier V4 - Serial Number: 4221135684 |
| ARTG Number |
380355, 380356 |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
Based on market feedback, the manufacturer of the R-net joysticks, mo-vis became aware of an incident where the "out of neutral" function did not operate as intended. A user activated a mo-vis R-net joystick while it was not in the neutral position. Although the design includes a blocking error to prevent movement in such cases, this safeguard failed, resulting in unexpected wheelchair movement.
This problem affects Magic Mobility wheelchairs supplied with the "All-round Joystick R-net" and "All-round Joystick R-net Light" that have firmware version 2.3 and lower.
If the wheelchair is powered on while the joystick is not in the neutral position, it may move unexpectedly. If the user fails to release the joystick or use the on/off button promptly, this could result in serious injury, such as colliding with obstacles or people. |
| Instructions for Customers/Users |
Customers are to:
· Expect contact from Magic Mobility if they have received an affected wheelchair, as identified by the provided serial numbers.
· Register an account at mo-vis user portal to download the latest version of the mo-vis Configurator Software (version 02.31 or higher).
· Upgrade the firmware of the mo-vis R-net joystick to version 2.6 by following the firmware upgrade instructions.
· Submit a record of the firmware update by sending the “Save device’s summary” file from firmware upgrade instructions to compliance@magicmobility.com.au.
Consumers are advised to contact their distributor to have the joystick firmware upgraded to version 2.6. Please note that the distributor will also reach out to arrange a suitable time for the upgrade.
This action has been closed out on 23/02/2026. |
| Action Commencement Date |
29/07/2025 |
| Responsible Entity |
|
| Contact Information |
03 8791 5600 - Compliance Team, Magic Mobility |