| Reason for the Action |
A bug in the 1.2. version of the Dexcom One+ iOS App can cause the app to enter a state where it stops updating the estimated glucose value (EGV) in the mag glass and continues to show this stale EGV.
The Trend graph may continue to progress in time with no new EGVs added to the graph, or all plotted points may disappear from the graph, or the Trend graph may disappear completely when the app is in this state.
If a user is unaware that glucose values provided by the app are not updating and that glucose alerts will not trigger, there is potential for the missed detection of a hyperglycaemic or hypoglycaemic event, or a treatment decision made based on incorrect data.
Through April 2025, there have been no complaints or serious injuries confirmed to be associated with this problem. |