| TGA Action ID |
RC-2025-RN-00488-1 |
| Type of Product |
Medical Device |
| Product Name/Description |
K Care Seat Walkers
Multiple product descriptions
Prodct codes: KA365BD, KA365RD, KA367EC, KA367BW, KA367L, KA367M, KA367MR, KA367S, KA367P
all models and batches |
| ARTG Number |
390932 |
| Action Type |
Product Correction |
| Action Level |
Consumer |
| Hazard Classification |
Class II |
| Reason for the Action |
The product has been supplied without a complete User Manual. K Care have developed a new user manual to ensure that all users can operate and maintain the product in a safe manner.
This new user manual details some important Do’s and Don’ts and provides information about regular maintenance actions that the user can take to ensure safe operation over the life of the walker. |
| Instructions for Customers/Users |
- Retailers are to inspect their stock on hand and quarantine it until receipt of the new user manuals from K Care.
- Affected stock does not need to be returned and can continue to be sold provided that a user manual is given to the end user at point of sale.
- K Care will provide customers with printed copies of the user manual for the affected product upon receipt of the customer response form.
- Consumers should note that the new user manual is also available on the k Care website at https://www.kcare.com.au/manuals
This action has been closed out on 16/10/2025. |
| Action Commencement Date |
30/05/2025 |
| Responsible Entity |
|
| Contact Information |
1300 783 783 - recalls@kcare.com.au - K Care |