| Instructions for Customers/Users |
Customers should:
• Check the analysers, which meet the condition below, as they may include a defective sample probe.
o Analysers whose Serial No. is from 2023070718 to 2025021482.
o Analysers whose sample probe has been replaced since July 1, 2023.
• For analysers that meet either of the above criteria, remove the sample probe from the instrument in accordance with IFU Section 6, Maintenance / As needed Maintenance/Replace a Sample or Reagent Probe.
And then, check the groove on the head of the removed sample probe.
? If it has “a marking line”, please continue to use.
? If it does not have “a marking line”, please replace the sample probe with a probe not included in the impacted sample probe LOT numbers.
NB: If all the results of the actions above show only defective sample probes on their analysers and in stock, stop measuring the assay items which sample volume is 2.0 uL or less and contact your BEC representative for a replacement.
This action has been finalised on 12/09/2025. |