| Type of Product |
Medical Device |
| TGA Recall Reference |
RC-2024-RN-00831-1 |
| Product Name/Description |
Magic Mobility Power Wheelchair
Models XT2, XT4 and Magic 360
Multiple serial numbers
ARTG's: 380355 & 429030 |
| Recall Action Level |
Consumer |
| Recall Action Classification |
Class III |
| Recall Action Commencement Date |
2/10/2024 |
| Responsible Entity |
|
| Reason/Issue |
Between 3 May and 11 June 2024, Magic Mobility identified or had reported to it eight wheelchairs (4 XT4 and 4 Magic 360), that the left-hand indicator or front headlights remained on despite not being activated. This problem persisted even after the wheelchair was powered off via the joystick. Investigations determined the cause was a batch of the 3rd party supplied MM-PG-ISM6L module, which was continuing to supply power to the lights, when it should not. |
| Recall Action |
Product Defect Correction |
| Recall Action Instructions |
Wholesalers are to:
- contact customers who were sold a wheelchair from the affected batch with a serial number listed in the customer letter.
- if the customer responds stating they are experiencing the problem or would like to proactively have their wheelchair corrected, contact Magic Mobility to receive a replacement ISM-6L at no charge.
- upon receipt of the replacement ISM-6L, repair the end user's wheelchair.
- if the affected serial number is in stock as a dealer demo, check if the lighting is remaining on. If this is the case, contact Magic Mobility for instructions to disconnect the lights and request a replacement ISM-6L.
Customers are to:
- check their wheelchair. If the lights are unable to be turned off, contact their wholesaler so a replacement ISM-6L can be fitted at no charge. Wholesaler can also replace the ISM-6L as a precaution at no charge. |
| Contact Information |
03 8791 5600 - Compliance Team, Magic Mobility |