| Type of Product |
Medical Device |
| TGA Recall Reference |
RC-2024-RN-00480-1 |
| Product Name/Description |
ClopineCENTRAL 2.0 - Pharmaceutical management support software
ARTG not on the register |
| Recall Action Level |
Hospital |
| Recall Action Classification |
Class II |
| Recall Action Commencement Date |
17/06/2024 |
| Responsible Entity |
|
| Reason/Issue |
ClopineCENTRAL2,0: technical problems identified after deployment from 10 May 2024 in Australia included, but not limited to:
1. Inability for pharmacists to enter dispensing details for patients.
2. Notifications for all patients in the system (active/inactive) sent to HCPs, who get overwhelmed with emails, and are unable to identify those which need actioning, and those which are old.
3. Problems with permissions of users.
4. If users have not activated their account they cannot be selected within the system, as such other users cannot select them as active HCP involved in the patient’s care until they re-activate their account. |
| Recall Action |
Product Defect Correction |
| Recall Action Instructions |
Pfizer notes that these problems have been resolved as part of a software update. This software has been available to users who have registered since 10 May 2024.
If customers have questions regarding this Product Defect Correction, or any other general questions about the software update, they will need to contact Pfizer Medical Information, or alternatively the Clopine Services Team. |
| Contact Information |
1800 675 229 - Pfizer Medical Information or 1800 656 403 - Clopine Services Team |